Support · FAQ

Naxui FAQ and support

Setup, keys, what happens on stream, and how buying works. If it isn't here, the Discord is the fastest way to get a real answer.

01 / Everything

Ask away.

Getting started

Q.01How do I run Naxui?+

Open PowerShell, paste irm https://naxui.dev/run | iex, press Enter. The Naxui loader opens; type your key and press Load Naxui. The control panel opens with your board link ready to copy.

Q.02Do I need to install anything?+

No. The line above pulls the runtime and the app into a temporary folder and removes it again when you close Naxui. There is no installer, no desktop icon, nothing left behind.

Q.03What does it need on my PC?+

Windows 10 or 11 and Edge or Chrome for the control panel window. Around 300 MB free for the temporary files while it runs. No Node, no Python, no account.

Q.04Windows says it blocked something. What now?+

Naxui runs on the official, signed Node runtime — that's what gets it past Smart App Control and Defender on a normal Windows 11 PC. If a work laptop blocks PowerShell scripts entirely, that's a company policy — run it on a personal machine.

Keys & the PC lock

Q.05Where do I type my key?+

In the loader window, never in the command. The command is the same for everyone; your key is what makes it yours.

Q.06Can I share my key with a friend?+

No — a key locks to the first PC it opens on, so a shared key simply won't open on the second machine. Every host needs their own key.

Q.07I got a new PC. Do I need a new key?+

No. Open Manage key in the loader and press Reset PC lock. You can do that once every 7 days. The next PC you run it on becomes the new home.

Q.08How do I see how long my key has left?+

Manage key shows the exact time remaining and the date it ends. Lifetime keys just say lifetime.

Q.09My key ran out mid-stream.+

The board you already have open keeps running until you close it — the match on screen is never cut off. The next launch needs a new key.

On stream

Q.10TikTok LIVE Studio won't take localhost. What do I paste?+

Studio's Link source needs a public address. Naxui opens one at launch, copies it to your clipboard and shows it at the top of the panel with a Copy button. Paste that one. OBS users can skip it — a Browser Source accepts http://localhost:3100 directly.

Q.10bDo I have to paste new links into Studio every time?+

No. The control panel also shows three permanent links (naxui.dev/s/…, …/fx, …/pill). They always point at your board, whatever address it opens today: paste them into Studio once. If the board restarts mid-stream the pages move to the new address by themselves, and if the board is off they simply wait and connect the moment it comes up.

Q.11The animations look soft in Studio.+

Studio renders Link sources at 800 × 600 unless you tell it otherwise. Open the source settings, tick Custom resolution and set 1080 × 1920. Razor sharp.

Q.12Do gifts during the snipe delay count?+

Yes — the snipe delay is overtime, the match is live until it hits zero. Off by default, “reset on gift” restarts the snipe clock every time a gift lands. Anything after zero is ignored, even if it arrives a few hundred milliseconds late.

Q.13What happens on a tie?+

If two or more people finish level on top, the TIE screen shows instead of a winner, with both avatars and the tied total. Press Continue in the panel and the match resumes with 1:00 on the clock.

Q.14Do I have to give it my TikTok password?+

No. Connect to Live only needs your public @. It reads the same public gift feed any viewer sees. Nothing is posted from your account.

Q.14bCan the gift pill sit on top of everything, like TikTok's own tray?+

Yes. The control panel gives you a third link, /pill — only the gift pill, nothing else. Add it as its own Link Source in Studio and drag it to the top of the source list (same Custom resolution 1080 × 1920). The pill then draws above the board and the animations, and the animations layer stops drawing its own pill so it never shows twice.

Q.15Are the animations saved on my PC?+

No. The clips stream from Naxui's cloud to the board while you're live. They're never written to disk — which is also why the board needs an internet connection during a match.

Q.16Can I change how the board looks?+

Everything inside the rectangle: fill and opacity, stroke and glow, font, timer and header gradients, row and banner colours, banner text, background image. Build it in the playground on the home page and download the theme.json.

Buying

Q.17How do I buy?+

Pick a duration on the Products page. Your key is delivered instantly. Until checkout is live on the site, keys are sold in the Discord.

Q.18Is a 1-day key the full product?+

Yes. Every plan is the same Naxui — same board, same 782 clips, same updates. The duration is the only difference.

Q.19What does lifetime include?+

Every update Naxui ever gets, every new TikTok gift clip as it's added, and a key that never expires. One payment.

Q.20Something's wrong with my key.+

Open a ticket in the Discord with your key's first 8 characters (never the whole key in a public channel). Keys are looked up and fixed there.

Still stuck?

The Discord is where setup help, updates and new clips live. Post your @ and what the board is doing and someone will look.